As part of the Early Action Together (EAT) programme, North Wales Police (NWP) pursued the opportunity to design a research study with the EAT research team, to gather initial evidence on non-emergency and nondeployed calls, to further inform decisions on how best to address these calls to support vulnerable individuals through multi-agency working arrangements. This study was a priority for NWP to outline evidence-based areas for consideration; to help shape recommendations for early intervention targeting vulnerable callers and reduce future demand.